আমার সম্পর্কে

আমার ফটো
Dhaka, Dhaka Division, Bangladesh
I would like to write and share feelings with visible world . Also like to travel and communicate with people.

বৃহস্পতিবার, ৫ আগস্ট, ২০১০

BY REZWAN

01. How to improve customer’s perception about Robi: Though it’s a comprehensive issue, customer’s perception depends on so many factors, such as quality network, consistent marketing policy, confidence of the channel partners and so on, nevertheless, we can do something within our jurisdiction, that is providing quality customer service. If we can show professional gesture, give value to every customer’s requirement / need with utmost sincerity (unfortunately we have some shortage in this area) it will definitely add value to our image. I would like to echo with Nazmul Bhai’s suggestion that we have to be FOCUSED on our strength (main products & features favorable than competitors).
Additionally, we can increase our outdoor activities after complying our main duties, such as, sponsoring local events, arranging some programs with local educational institutes ( such as debate competition, social awareness program) again focusing the youth. Thus we can improve customer’s perception.

02. About Customer feedback/ requirements: “Speed= Success” I could lend this idea from our former COO and I firmly believe it. If we could meet our customer’s requirements / queries / feedback speedily, it will definitely return a good result, and also related with the Perception.


03. How to increase new customers as well as revenue of this area : It is again an aggregate issue. We have a few scopes to increase revenue from Sheba Point, though have a scope if we can Focus our strength & can show professionalism while serving customers. My other ideas are mostly related with the answer to point 01.


04. New idea generation about product or others and how it execute : Now a days products & VAS should be market driven. Unfortunately we are one step behind from our competitors, they are rapidly introducing new products & services to catch the market, and so, we will have to cope with it

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